Forex Frequently Asked Questions

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General Website Questions

1.1 How can I open a Demo account?

To open a Forex Demo Account, fill the online registration form available on our website[link]. As soon as you finish the enrollment process, your credential will send to your given email address. Additionally, you will also receive 100,000 USD virtual money for trading.

1.2 How can I open a Live Account?

To open a Forex Live Account, Firstly, you need to fill in the online registration form, which you can find on our website. Once you have submitted the form, we will send all your account details to your given email address. To get your account verified, you will need to submit all the requested documents and make your first deposit.

1.3 How can I open a corporate account?

To open a corporate account first, you need to register yourself for a live account and submit the requested documents. In the date of the birth field, mention the company’s date of registration.

1.4 How long does it take to open the live account?

As long as you complete our registration process, submit proof of identification and proof of address, and make your first deposit, your trading account will be opened immediately.

1.5 How soon can I start trading?

You can start trading immediately after finishing the registration process and depositing funds.

1.6 Why can I not login to the client area on your website?

The login credential would have been sent to your registered email address.

1.7 I forgot my Client Area password. What should I do?

Please click on the “Forgot Password” link and enter your email address in order to reset your password.

1.8 Can I have more than one account?

You can have up to 5 trading accounts, according to the company’s policy.

1.9 How can I manage multiple accounts?

You can manage multiple accounts by using the MT4 MultiTerminal platform, which you can request by sending an email to customer support

1.10 How do I open an additional account?

In order to open an additional account, please log in to the Client Area, click on “Add a New Account” and then choose the Account type, Base Currency, and Leverage.

1.11 I got a stop out, why did it happen?

A stop out is an automatic closure of a position at the current market rate. A stop out occurs when the margin requirement has been exceeded and the account balance is no longer sufficient to sustain all the opened positions. A stop out is reached at approximately 1%, and it protects the client from having a negative balance or falling into debt with Xtreamforex.

1.12 How do I change leverage on my Demo account?

Leverage is already fixed as per the Trading account selected, There is no option to change the leverage in your account.

1.13 How do I change the leverage on my Live account?

Leverage is already fixed as per the Trading account selected, There is no option to change the leverage in your account.

1.14 What proof of identity is required?

You can provide us with a scanned colored copy of your passport, national identity card, or driving license. Your personal details including serial number, your photo, signature, issue & expiry dates must be clearly visible.

1.15 Do you offer Swap-free accounts?

As long as you meet the Company’s criteria (e.g. client of Muslim faith), you may be eligible for a swap-free account. In order to get a swap-free account, please open an account – as usual – and send an email to customer support

Deposits and withdrawals Questions

2.1 What payment methods can I use to fund my account?

In order to deposit into your account, you can choose Wire Transfer, Bitcoins, Visa, Skrill (Moneybookers), Neteller.

2.2 How do I deposit funds into my trading account?

In order to fund your account by bank wire transfer, you will need to obtain our bank details from the Client Area or request them by sending an email to customer support As soon as you make your deposit by bank transfer, you will have to provide us with a swift copy of your transaction. Funding your account with all the other payment methods is initiated directly via Client Area.

2.3 Which currencies can I use to deposit funds into my trading account?

You can deposit funds in widely used currencies that is the U.S Dollar (USD)

2.4 What is the minimum deposit required to open a trading account?

The minimum deposit to open trading starts from $5 to $20,000.  It depends upon the account type one selects. In a Micro account, the minimum deposit is $5 USD, the Standard account is $250 USD, the ECN account is $250 USD, ECN Pro $5000 USD, VIP account is $20000 USD.

2.5 How long does it take to have the deposit approved?

It’s an Instant deposit of the fund same time to your MT4 account. In the case of bank transfer, the deposit is affected by your bank and correspondent bank timings. We commit to credit the funds into your trading account within an hour after receiving the funds into our client’s bank accounts.

2.6 How can I withdraw the funds from my account?

To withdraw funds from your trading account please go to the Fund Transfers section, then choose Withdraw Funds, fill in the form and submit it. The funds must be withdrawn by the same method used for the deposit.

2.7 Can I deposit via one method and withdraw via another?

No, you must withdraw funds by the same method you used for the deposit.

2.8 Do you charge for deposits or withdraws?

Please note that we do not charge any commission neither for deposits nor withdrawals. Fees, however, do apply from the respective banks or payment processing companies.

2.9 Can I withdraw funds when I have open positions?

Yes, you can. You just need to be aware that when you submit a withdrawal request, your free margin must exceed the amount specified in the withdrawal instructions, including all payment charges. Free margin is calculated as Equity minus Necessary Margin (required to maintain an open position). If you do not have sufficient funds, then your request will be considered canceled and you will need to resubmit a new withdrawal request.

2.10 How long does it take for the withdrawal to be processed?

All withdrawal requests are processed within the same working day of receipt, during our business hours (9:00 – 18:00 EET), but it will take 2-4 working days for the funds to reach your card/bank account.

2.11 Why have I not yet received my withdrawal, while the amount has been removed from my trading account?

The withdrawal amount has been sent to your requested source by us, so it now depends on your bank/credit card issuer on when the funds will be received. Please check with them.

2.12 Can I withdraw the bonus?

The Bonus is for trading purposes only and cannot be withdrawn. Profits from trading on a live account with XtreamForex may, however, be withdrawn anytime, but the bonus will be removed from the trading account.

2.13 I have two accounts, but I made a deposit in the wrong account. How can I transfer the funds to my other account?

If you wish to make an internal transfer between your own accounts, you will need to fill in the internal transfer form by logging in to the Client Area and choosing Account Fund Transfer.

MT4 platform Questions

3.1 When am I going to receive MT4 Live account details?

As soon as your account gets approved, an email will be sent to you with MT4 account details.

3.2 How can I change the password on my MT4 account?

In order to change the password to your MT4 account, go to tools – options – server. By clicking the change button, you will have the possibility to write your new valid password, confirm it, and save it. Then you can log out and log in with the new password you have just created.

3.3 I forgot my MT4 password. What should I do?

Login to your client area and select the account you had forgot the password and click on forgot password and email will be sent to you with a new password

3.4 MT4 indicates context busy when I try to place an order. What should I do?

Please restart the platform.

3.5 Can I trade micro-lots with a deposit of over 10,000 USD?

For a deposit of 10,000 USD, the minimum trade size is 0.1 lots.

3.6 What are your trading hours?

You can trade with XtreamForex 24 hours per day, starting at 00:00 on Monday and closing at 24:00 on Friday server time. Server time is GMT + 2 (GMT + 3 applies during daylight saving/summertime).

3.7 Do you support Trailing Stops and Expert Advisors?

Our platform supports Trailing Stops and Expert Advisors. The Trailing Stop or Expert Advisor are executed completely under your responsibility, as they depend directly on your client trading terminal.

3.8 I placed a pending order and it was deleted. Why?

Your pending order will be deleted from the system if the free margin (Equity – Used Margin) is not enough to cover the margin required for opening the specific order.

3.9 Why can I not trade currencies?

Go to the MT4 market watch, right click and select show all for them to be displayed – if not visible.

3.10 Why are the buy/sell symbols disabled when I try to place a trade?

Ensure that you are entering the correct minimum volume.

3.11 Why can I not trade a given future?

Please note that futures have expiration dates and trades cannot be opened after their Last Trading Date. Select the next contract in line for the particular future.

3.12 I had a trade-in a future that was closed by itself without me closing it. Why is that?

Please note that positions in futures contracts that had not been closed till the Last Trading Date will be automatically closed at their last quoted price.

3.13 Why was the swap that I was charged too high on Wednesday?

Your swap was higher than normal because it took into account the weekend days. On Wednesdays, the charge that applies is triple the regular swap.

3.14 The MT4 Demo/Live login shows an invalid account/no connection. What do I do?

Please check if you are entering the correct account number and the correct password. Also, make sure you are choosing the correspondent server.

3.15 Do you have a dealing desk?

No, we do not have a Dealing Desk. The order execution is fully automated, ensuring no requotes occur.

3.16 Why are the spreads higher after 11 pm?

From 23:00 to 02:00 server time, all markets are closed and therefore the liquidity in the market is very low.

3.17 What are your SWAP charges?

Swap charges differ from one currency pair to another and are determined by the liquidity providers we are working with. Swap rates can be found on the MT4 trading platform by taking the following steps: log in to your MT4 platform -> right-click inside the Market Watch -> choose symbols -> select the currency pair -> to click properties -> view swap rates for both long and short positions.